Frequently Asked Questions (FAQ)

How can I open a Live Account with Trust Capital?

To open a live account, click this link or the 'live account' button on our homepage.Follow these steps to complete the process:

• Complete the Online Account Opening application form
• Provide the necessary documentation
• Deposit funds into your trading account
• H1 = 1 hour chart
• Receive the MT4 trading platform log in ID and password
• D1 = daily chart
• Download the Trust Capital Trading Platform
• Begin trading in few minutes.

What is the difference between a practice account and live trading account?

Trust Capital provides fully featured practice trading accounts to help our clients examine different online trading strategies and practice trading in a risk-free environment.

A practice account is opened through a demo server and does not involve any real risk capital or any profits and losses; however, it is the same in functionality as the live trading account. (Demo accounts do not require any funding).

How long will it take to open an account?

If all the necessary information and documents provided are accurate and complete; your Trust Capital live account will be opened within the working day

What currencies can I deposit?

Trust Capital accepts deposits in USD, EUR. You may wire funds in any deliverable currency but please be advised that your bank will convert your local currency into these foreign currencies before remitting the funds to Trust Capital.

Trust Capital does not charge costs for deposits, but the corresponding payment solution may charge according to their own fee structure. Please view our deposits and withdrawals page for further information.

Can I transfer funds into my account from another Trust Capital account?

Trust Capital can only process internal transfers between two accounts under the same account holder name. Third party transfers, or transfers between accounts without a legal relationship, will not be processed. Clients can process inter-account transfers through their secured client area.

How do I withdraw funds from my account?

You can withdraw funds through your client area or by completing the withdrawal form and sending it back to cs@trustcapital.com

Can I withdraw onto another person's card/bank account?

Trust Capital does not accept any third party deposits or withdrawal requests.

Why was I requested to provide additional documents?

Trust Capital’s Customer Due Diligence (‘CDD’) program requires that we verify the source of our client’s funds. This is fundamental in complying with anti-money laundering laws and managing fraud risks. Therefore, we may request you to provide bank statement or card account statement, showing the following

• Name of the account holder (must match name on Trust Capital’s account);
• Last four digits of card number and or, proof of payment to Trust Capital.

If you cannot provide a copy of a card statement, please submit an image of the front and back of your card. Please cover the CVV number, and all but the last four digits of the card number. Name and expiration date should be clearly visible.

What if I have open positions when I submit a withdrawal request?

Even if you have open positions, you can withdraw any amount available in your “free margin”. However, a withdrawal of funds will result in a reduction of funds available to be used for margin to maintain open positions. This may result in the liquidation of some or all your open positions in case the market moves against you. It is your responsibility to ensure that the account holds enough margin to maintain open positions.

I funded my account with credit card, but I do not see this amount available for withdrawal.

Funds deposited with credit card are available for withdrawal within 2-3 working days of a deposit date.

What should I do if the card I used to fund my account with is closed, lost, stolen or not available for withdrawal?

You should verify with your bank whether the underlying account associated with your card is still active and available to receive the funds. In the event an underlying account has been closed, we will need to obtain evidence of this account status change such as an account statement or relative document issued by your bank.

Documentation must include the following:

• Name of the account holder (must match name on Trust Capital account)
• Language noting the change to the status of your account

How old do I need to be able to open an account and start trading?

You must be over the age of 18 to open an account and start trading.

What are the Advantages of trading with Trust Capital?

Trust Capital offers investors the following advantages:

• Multi-product and easy to use trading software(s);
• Trade various asset classes with superior liquidity;
• Various account types with different leverages;
• Tight spreads;
• No swaps (interest-free) on frequently traded accounts;
• No dealer intervention; automated execution;
• Direct market access with no trading restrictions;
• 9 AM – 11 PM EET (Eastern European Time) from Monday through Friday;
• Multilingual and professional dealing staff;
• Online, e-mail and telephone customer support;

How many accounts can I open as a client?

We do not have any limits on how many accounts a client may have but usually two is more than sufficient for any client

When is the Forex market open for trading?

The Forex market opens 24 hours for 5 days a week from Monday through Friday. The trading day begins in Sydney and continues as each financial center opens; Tokyo follows then London and finally New York.

When can I start trading?

You can start trading when your account is approved and your live account is funded.

How much money is required to open a position?

The minimum volume that you can trade is 0.01 of a standard lot which requires 10 USD margin for all of the USD pairs trading on retail accounts. Other instruments might require higher margins. For full information about margin requirement please refer to the Margin Calculator in our website.

What products does Trust Capital offer?

Trust Capital offers CFDs on FX, Metals, Commodities, Indices, and Equities.

Can I trade on more than one account at the same time?

A client may trade on more than one account at the same time if needed.

Can I trade with Trust Capital if I am not using my main computer?

You can trade with Trust Capital on any computer with an Internet connection. If you are travelling you can execute on your mobile terminals Click here to read more about Mobile Trading.

Can I trade using Mobile, iPad, iPhone, PDAs and Smart Phones?

Yes, Trust Capital gives investors the ability to trade on mobile terminals from any place in the world, and stay mobile. Click here to read more about Mobile Trading.

Can I place a trade via e-mail?

We do not accept trades via email for security reasons because your email can be manipulated and hacked. You can place trades online from your PC or laptop, or by using your mobile trading terminal.

Can I hold positions over the weekend and major holidays?

Yes, you can hold positions over the weekend and major holidays, but make sure you review your margin balance to cover any negative move against your open positions. It's not uncommon for currencies to "gap" - trade at prices considerably away from previous levels - when they re-open for trading after a holiday or weekend. This may negatively impact your excess margin. We suggest you keep a cash "cushion" in your account to help protect against automatic liquidations of your positions to meet margin requirements.

How do I close an open position?

To close an open position, double-click the position within the Trade section of the platform. Within the Order ticket, click the Close button. You will receive a confirmation of your trade.

What does a dealer at Trust Capital do?

The Trust Capital online trading system is fully automated and does not need any human intervention. Yet, we have a trader desk support 24/5.

Do you have a dealing desk?

Trust Capital maintains a risk desk. The function of the Risk Desk is to ensure efficient and high-speed liquidity from our global liquidity providers and to provide assistance to clients who cannot access their platforms. Trust Capital does not intervene in client trades; all trades are relayed and cleared with our global liquidity providers. Trust Capital does not "trade against" its customers.

What security will I have for investing with Trust Capital?

Your funds are held in segregated accounts with special designation as "Clients Accounts" that are held with credit institutions. These segregated accounts are closely monitored by the Company on a daily basis.

Is there a debit balance risk? Will I lose more than my initial deposit?

At Trust Capital, we offer clients ‘negative balance protection’, which effectively guarantees that you do not have to pay more than your initial investment in case of a trading loss. Technological advancements on our trading platform triggers a market execution order to close all positions at 30% margin level.

How do I manage risk?

The most common risk management tools in FX trading are the limit order and the stop loss order. A limit order places a restriction on the maximum price to be paid or the minimum price to be received. A stop loss order ensures a particular position is liquidated at a predetermined price in order to limit potential losses should the market move against a trader's position. Contingent orders may not necessarily limit your risk for losses.

How can I manage risk in volatile markets?

The best way to manage your risk during volatile markets is to ensure your account is properly margined at all times. There are several proactive measures that you can employ:

• Actively monitor the status of your open positions.
• Specify a stop-loss order for each open trade to limit downside risk. You can specify the stop-loss rate at the time you issue a trade, or add a stop-loss order at any time for any open trade.;
• You can also change your stop-loss orders at any time to take current market prices or other conditions into account. The use of stop loss orders may not necessarily limit your losses.
• Keep your account funded in excess of your required margin. These extra funds act as a cushion, protecting you if the market moves against you. If you are in danger of breaching your margin limits, either incrementally reduce the size of your position or add funds to your account as soon as possible.
• Employ lower leverage. You may request a leverage change at any time.

What kind of trading strategy should I use?

Currency traders make decisions using both technical factors and economic fundamentals. Technical traders use charts, trend lines, support and resistance levels, and numerous patterns and mathematical analysis to identify trading opportunities, whereas fundamentalists predict price movements by interpreting a wide variety of economic information, including news, government-issued indicators and reports, and even rumor. The most dramatic price movements however, occur when unexpected events happen. The event can range from a Central Bank raising domestic interest rates to the outcome of a political election or even an act of war. Nonetheless, more often it is the expectation of an event that drives the market rather than the event itself.

Can I trade on margin (or leverage) at Trust Capital?

Yes, you can trade on margin.

How can I help prevent forced liquidation of my open positions?

Here are some techniques to help you better manage your opened positions and avoid unwanted liquidation:

• Preemptively, you can trade smaller position sizes like mini lots and keep your account funded in excess of minimum margin requirements.

• If you have open positions already, consider reducing the size of the positions in a timely manner to increase your margin excess.

• Actively manage your positions using limit and stop orders.

What lot sizes are available?

Our trading platform allows users to trade in micro (0.01), mini (0.1) and standard (1.0) lots.

What is the pip?

In financial markets, specifically in the Forex market, pip (percentage in point) is a unit of change in an exchange rate of a currency pair. Most major currency pairs are priced to five decimal places, and a pip is one unit of the fifth decimal point: for dollar currencies this is to 1/100th of a cent.

What is the pip spread for major and cross currencies?

Pip spreads vary depending on the instrument. EURUSD can go as low as 0.8 pips. In general, all variable spreads on both major currency pairs and cross currency pairs are very tight and extremely competitive. For full details on our floating spreads, please see our contract specifications.

What is the margin requirement for each currency pair?

Click on the link below and find the margin requirement for the instrument/s you choose

https://trustcapital.com/calculators

What is the spread on GOLD?

Trust Capital offers tight spreads as low as 0.17 (USD) on Gold CFD and as low as 0.50 (USD) on Gold CFD Future.

What is a fractional pip?

A fractional pip is a tenth of a pip. This feature allows traders to benefit from smaller price increments and moves in the market. For example, instead of quoting prices with 4 digits i.e. EURUSD @ 1.4251 / 1.4253 Trust Capital can quote the pair as 1.42508 / 1.42528 with the last digit quoted as a subscript. The Pip value for a EURUSD 100,000 position is $10 and the value of a fractional pip for a EURUSD 100,000 position is $1.

What is Balance/Equity/Margin/Free Margin/ Margin Percentage?

Balance is the total financial result of all completed transactions, including deposit and withdrawal operations on the trading account

Equity is the balance plus or minus the floating profit or loss.

Margin is the amount of funds required and being held (margin requirement) for the open trades.

Free Margin is the equity less the margin held on the open trades.

Margin Percentage Level is the ratio of equity divided by the margin held (margin requirement on the open trades), multiplied by 100.

How do I fix the "Waiting for Update" message on my charts?

Click on the symbol you want to view from the Market Watch section of the trading platform and drag it into the chart window

Can I use Expert Advisors?

Yes, Trust Capital offers its clients the opportunity to trade using EA’s, please refer to Trust Capital Terms & Conditions to read more

How do I install an Expert Advisor?

To install an Expert Advisor, navigate to 'My Computer', 'Program Files' and then the MetaTrader 4 at Trust Capital folder. Place the EA into the Experts folder. You will need to restart the MetaTrader platform to see the EA.

How do I uninstall MetaTrader4?

• From the Start Menu, select “Control Panel”;
• Double-click on “Add or Remove Programs”;
• Locate the Trust Capital MetaTrader4, choose to uninstall and the MetaTrader4 will be uninstalled from your computer.

How do I switch between my MetaTrader4 practice account and my live trading account?

• Open Trust Capital MetaTrader4 Client platform.
• Click on “File” from the top navigation bar, and select “Login”.
• Type your MetaTrader4 username and password.
• From the “Server” field choose your desired server.;
• To save the login details, check the “Save Information” box.

How do I change my master/investor password?

• Open your Trust Capital MetaTrader4 Client platform;
• Click on “Tools” from the top navigation bar, select “Options”, then click on “Change” beside the password field;
• A new window will open to change your password, enter your current password and the new password. Confirm the new password and Click “OK”.

Is scalping allowed?

Trust Capital allows scalping.

Do you allow hedging?

Yes, Trust Capital allows hedging.

Do you offer bank guarantees?

Trust Capital does not offer bank guarantees because it is a regulated entity and keeps all deposits in segregated accounts.

Does Trust Capital have overnight swaps or interest rates on position?

Trust Capital does not charge swaps or interest on positions kept overnight.

How can I change the default language?

To change your language preference, go to View > Languages. Select your default language. You may need to restart the Meta Trader application for the changes to take effect.

How do I zoom in or out of a chart?

To zoom in or out on a chart, right-click on the chart and select Zoom In or Zoom Out. You can also use the keyboard shortcut (Shift +) to Zoom in and (Shift -) to Zoom out.

How do I change my chart type?

From the top Menu bar, select Charts. Choose your chart type preference.

How can I create Trend Lines and other Line Studies?

To add a trend line or line study, go to Insert > Lines and choose a line study. Line studies can be adjusted on the chart by dragging the white point to the desired area.

How do I view the time frame toolbar?

• M1 = 1 minute chart
• M5 = 5 minute chart
• M15 = 15 minute chart
• H1 = 1 hour chart
• H4 = 4 hour chart
• D1 = daily chart
• W1 = weekly chart
• MN = monthly chart

What time zone is used for charts and can I change it?

Charts are in Greenwich Mean Time (GMT) and cannot be changed.

How do I place a trade within the MetaTrader 4 platform?

To place a trade, select Tools > New Order. Choose the currency pair's symbol, the trade size volume, and Market Execution for Type. Click Sell or Buy within the Market Execution section to place the trade.

How close to the prevailing price can I place stop and limit orders?

Limits and stops must be set at least 6 pips away from the prevailing market price.

What is Forex Market?

Forex and ‘FX’ are shortened terms used for ‘foreign exchange’. Foreign exchange or ‘currency trading’ is the exchange of money from different countries. The value of one country’s currency is constantly changing against the value of another country’s currency. Forex traders make money through buying and selling currencies on the foreign exchange market. The "Forex" market is the most traded financial market in the world. Forex market is the simultaneous buying of one currency and selling of another; currencies are always traded in pairs. International currencies are traded on floating exchange rates.

What are the common currencies in the Forex market?

The most common currencies in the Forex market are divided into Majors and Crosses as the following:

Majors - EURUSD, GBPUSD, USDCHF, USDJPY, USDCAD, AUDUSD, NZDUSD

Crosses - EURCHF, EURGBP, EURJPY, GBPJPY, GBPCHF, CHFJPY, EURCAD, EURAUD, GBPCAD, AUDCAD, etc.

Who participates in the Forex market?

Central Banks, Commercial and Investment Banks were the traditional dominants of the Forex market, but now we can also include International Money and Fund Managers, Multinational Corporations, Registered Dealers, Options and Futures, Traders and Private Investors.

Where is the central location of the FX Market?

FX Trading is not centralized on an exchange, as with the stock and futures markets.The FX market is considered an Over the Counter (OTC) or 'Interbank' market, due to the fact that transactions are conducted between two counterparts over the telephone or via an electronic network.

What is a CFD?

A CFD, or Contract for Difference, is an agreement between two parties to exchange the difference between the opening price and closing price of a contract. CFDs are derivatives products that allow you to trade on live market price movements without actually owning the underlying instrument on which your contract is based. You can use CFDs to speculate on the future movement of market prices regardless of whether the underlying markets are rising or falling. You have the opportunity to sell and profit from falling prices or buy and profit from rising prices. Moreover, with our vast variety of markets, you can gain exposure to markets you may not have had access before. We offer CFDs on FX, metals, indices, and commodities.

What does it mean to have a 'long' or 'short' position?

In trading parlance, a long position is one in which a trader buys a currency at one price and aims to sell it later at a higher price. In this scenario, the trader benefits from a rising market. A short position is one in which the trader sells a currency in anticipation that it will depreciate. In this scenario, the trader benefits from a declining market. However, it is important to remember that every FX position requires a trader to go long in one currency and short in the other.

How are currency prices determined?

Currency prices are affected by a variety of economic and political conditions, most importantly interest rates, inflation and political stability. Moreover, governments sometimes participate in the Forex market to influence the value of their currencies, either by flooding the market with their domestic currency in an attempt to lower the price, or conversely buying in order to raise the price. This is known as Central Bank intervention. Any of these factors, as well as large market orders, can cause high volatility in currency prices. However, the size and volume of the Forex market makes it virtually impossible for any one entity to "drive" the market for any length of time.

Are there disadvantages to trading on leverage?

While leverage enables you to control a large amount of capital with a limited deposit, it can also expose you to significant losses.

Trust Capital has replied to an enquiry of mine, but I am not satisfied with the reply. What can I do?

At Trust Capital, our customers are our top priority. Trust Capital strives to ensure that all customer enquiries are dealt with promptly, effectively and with the world-class customer service you have grown accustom to. In the unlikely event you are dissatisfied with the service you were provided, you can complete the "Complaint Form" attached in our Complaints Management Policy and submit it either via email at compliance@trustcapital.com or by registered post at the Company’s Headquarters. A Trust Capital Compliance Officer will independently review your enquiry and will inform you of its outcome.

My application is for a corporate account. Whose name and address should be on the address confirmation document?

The address verification document should display the entity’s name and primary business address.

What is a Certificate of Formation/Incorporation?

A Certificate of Formation/Incorporation is a statement which confirms that a new company has fulfilled the necessary legal requirements for incorporation and is duly incorporated according to the local government or other regulatory agency.

What are Articles of Formation?

Articles of Formation state the purpose for which the company was formed, indicate the members of the company, and sets forth its purpose according to the laws of the state in which it is established. These documents are sometimes referred to as Articles of Association and Memorandum of Association and should also include a breakdown of the shares of the company